A.K.A
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A.K.A
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Help & FAQ

Questions? We've got you.

The short answers to the things people ask most. Can't find it? We're quick to reply on WhatsApp.

BookingPricing & paymentCheck-in & accessDuring your stayLong staysChanges, cancellations & owners

Booking

How do I book a stay?
Browse Stays or the Map, pick your dates, and book online. You'll get instant confirmation — no waiting on a reply.
Can I book for tonight?
Yes. Same-day bookings are welcome, subject to availability. If a place is free, you can book it and check in the same day.
How many people can stay?
Each listing shows its maximum guests and the room types available. Pick the one that fits your crew — and if you're unsure, message us.
Do you take groups?
We do. For multiple rooms or a whole-property booking, message us on WhatsAppand we'll sort it out.

Pricing & payment

Is the price I see the price I pay?
Yes. Price upfront, always — what you see is what you pay. No enquire-for-pricing, no surprise mark-ups at the end.
Can I see prices in my own currency?
On the map you can switch the display currency to compare easily. Your card is charged in the local currency (IDR) at your bank's rate.
Are there any hidden fees?
No hidden fees. Any taxes or cleaning are shown clearly before you confirm, so the total is the total.
What payment methods do you accept?
Major cards and common payment methods at checkout. For long stays we can arrange other options — just ask.

Check-in & access

What time is check-in and check-out?
Check-in is from 2pm and check-out is by 11am. Need a little flexibility? Ask us — we'll do what we can around the calendar.
Is it self check-in?
Most A.K.A. stays are self check-in. We send door codes or key details and clear directions before you arrive, so you can get in and go.
When do I get my access details?
You'll receive everything you need the day before check-in. If anything's unclear, we're one WhatsApp message away.

During your stay

Is there wifi?
Fast wifi at every stay — it's a non-negotiable for us. You can work, stream, and call home without thinking about it.
What's in the room?
The essentials done well: AC, a real kitchen or kitchenette, clean linens, and a comfortable bed. Each listing spells out exactly what's included.
Something's not working — what do I do?
Tell us. Message us on WhatsAppand we'll get it handled quickly. That's the whole point — you shouldn't have to think about it.

Long stays

Do you offer monthly rates?
Yes. Many stays have monthly long-stay pricing built for people settling in for a while. See Long Stays for the details.
How long can I stay?
From a few nights to several months. For longer stays we'll confirm the rate and terms up front — no guessing.
What's included in a long stay?
The same essentials, plus a setup that works for living, not just visiting: a proper kitchen, reliable wifi, and a support line when you need it.

Changes, cancellations & owners

Can I change my dates?
Often, yes — it depends on availability and the rate you booked. Message us as early as you can and we'll look at your options.
What's your cancellation policy?
The policy for your booking is shown clearly before you pay and in your confirmation. It varies by rate, so check the one you're booking.
I own a property — can I list with A.K.A.?
We'd love to hear about it. Head to For Owners to see how it works and send an enquiry.
Still stuck?

Talk to a real person.

Our team answers fast — usually fastest on WhatsApp. Whatever it is, we'll help you sort it.

Or call us on +62 881-0819-66339.

Message us on WhatsAppEmail usreservations@akastays.com